Taiwan Convenience Stores: Train Tickets, EasyCard, ATMs, Cheap Food and the Receipt Lottery at 7-ELEVEN and FamilyMart

In Taiwan the convenience store is less a snack shop than a service counter that never closes. Locals collect train tickets there, top up transit cards, print documents, grab breakfast and use the restroom, often in one visit. There are four chains: 7-ELEVEN (統一超商), FamilyMart (全家), Hi-Life (萊爾富) and OK mart (OK超商), and in any Taiwanese city one is rarely more than a short walk away.

Finding a store is easy; using it is where visitors get stuck, at the kiosk menus, the questions at the till and the long receipt. This guide covers what each service does and what it costs, with fees checked on the chains' and operators' own sites in September 2026. Prices are in New Taiwan dollars; NT$100 is roughly US$3.

What the four chains have in common

Each chain has a touch-screen kiosk near the door or the till: ibon at 7-ELEVEN, FamiPort at FamilyMart, Life-ET at Hi-Life and OK go at OK mart. You choose a service, the kiosk prints a slip, and you pay at the counter. All four sell and top up EasyCards, sell and hand out high speed rail (THSR, 台灣高鐵) tickets, hand out Taiwan Railway (TRA, 台鐵) bookings, and pay out small receipt-lottery prizes. Most branches are open around the clock, although some keep shorter hours. How much English the staff speak varies from store to store, so keep booking codes and passport numbers ready on your phone.

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八格示意圖，2026 年 9 月依官方網站查證。一、高鐵與台鐵取票：高鐵每張手續費 NT$10、台鐵每張 NT$8，繳費單 10 分鐘內到櫃檯付現金。二、悠遊卡：四家超商都能買卡、現金儲值，卡內上限 NT$10,000，一般卡消費單筆 NT$1,500、單日 NT$3,000。三、ATM：每家 7-ELEVEN 都有英文介面 ATM，全家為台新、國泰世華、玉山銀行，國際提款另收手續費。四、列印掃描傳真：A4 黑白 NT$3、彩色 NT$10，ibon 4x6 相片 NT$6，全家國際傳真每頁 NT$85。五、熱食與咖啡：茶葉蛋、地瓜、關東煮，自備杯至少便宜 NT$5，全家友善食光 17:00 起 7 折。六、廁所與 Wi-Fi：部分 7-ELEVEN 有免費廁所，Fami-WiFi 每次 30 分鐘、免註冊、不限次數。七、垃圾：街上垃圾桶少，帶到店內分類，亂丟垃圾罰 NT$1,200 起。八、統一發票：單月 25 日開獎，NT$200 與 NT$1,000 可在超商領，帶護照與發票正本，現金 09:00 至 23:00。底部列出付款方式：現金、悠遊卡與一卡通、感應式信用卡（7-ELEVEN 收國外 Visa、Mastercard、JCB）、PayPay、GLN、支付寶與微信支付（7-ELEVEN 標示限中國大陸用戶）。Eight tiles verified on official sites in September 2026: THSR tickets NT$10 and TRA tickets NT$8 per ticket with cash paid at the till within 10 minutes; EasyCard sold and topped up in cash, holding up to NT$10,000 and spending NT$1,500 per purchase or NT$3,000 a day; an English-menu ATM in every 7-ELEVEN and Taishin, Cathay United and E.SUN ATMs at FamilyMart; A4 printing at NT$3 or NT$10, 4x6 photos at NT$6 and faxes abroad at NT$85; tea eggs, sweet potatoes and oden, at least NT$5 off with your own cup and 30% off FamilyMart food from 17:00; free restrooms in some 7-ELEVEN stores and 30-minute Fami-WiFi sessions; scarce street bins and littering fines from NT$1,200; and the receipt lottery drawn on the 25th of odd months with NT$200 and NT$1,000 prizes paid in store between 09:00 and 23:00. A bottom band lists payment methods.

Train and coach tickets at the kiosk

High speed rail (THSR)

The kiosks sell THSR reserved seats 24 hours a day, from 29 days ahead until 30 minutes before departure. The smoother route is to book on the THSR website or in the T Express app with your passport number, then pay and collect at any of the four chains. At ibon or FamiPort choose 台灣高鐵 (THSR), enter the booking code and your passport number, and the kiosk prints a payment slip. Take it to the till within 10 minutes and pay in cash; the handling fee is NT$10 per ticket, and a return trip counts as two. Check the date, train and number of tickets before you leave the counter. The store cannot change a ticket, so changes go through a station ticket window at least 30 minutes before departure, and a refund at the kiosk costs NT$20 per ticket. Senior and disabled fares need a Taiwanese ID, so visitors buy adult or child tickets.

Taiwan Railway (TRA) and intercity coaches

TRA reserved seats follow the same pattern: book on the TRA website or app with your passport number, pay by 24:00 the day after booking, and collect before the train leaves. At the kiosk choose 台鐵 (TRA), pay the slip at the till, and bring the original passport you booked with; the fee is NT$8 per ticket, a return counting as two. FamilyMart only sells TRA tickets on the railway's behalf, so any change of date or train has to be made at a TRA station window. FamiPort also sells tickets for three intercity coach companies, UBus (統聯客運), Kuo-Kuang (國光客運) and Ho-Hsin (和欣客運), for NT$10 per ticket; UBus and Kuo-Kuang open sales 15 days ahead.

Taiwan High Speed Rail and TRA tickets: fares, early-bird deals and passes

Paying: EasyCard, cards, phone wallets and ATMs

Buy an EasyCard (悠遊卡) at the counter of any of the four chains and top it up there in cash; a card holds at most NT$10,000. Tap it on the metro and buses and at the store's own till, where a standard card is capped at NT$1,500 per purchase and NT$3,000 per day. iPASS (一卡通), the other big transit card, works at every FamilyMart too. The stores sell and top up cards but do not refund them: to get your balance back before you fly, go to a Taipei Metro station information counter, where a fee may apply.

7-ELEVEN takes credit cards by tap only, and its list includes Visa, Mastercard and JCB cards issued abroad, plus Apple Pay, Google Pay, Samsung Pay and UnionPay. FamilyMart's own list names Taiwanese bank cards, so carry cash or an EasyCard as a backup there. Some wallets from home work as well: since 27 April 2026 PayPay has been accepted at places showing the TWQR mark, convenience stores included, for users who completed its identity check before leaving Japan. 7-ELEVEN and FamilyMart also list GLN, the network behind several Korean payment apps, as well as Alipay and WeChat Pay, which 7-ELEVEN marks as for mainland China users only.

Every 7-ELEVEN has a bank ATM whose screens run in English as well as Chinese, and it pays out New Taiwan dollars on foreign cards; international withdrawal fees apply. The ATMs at FamilyMart belong to Taishin (台新), Cathay United (國泰世華) or E.SUN (玉山) banks, and all three list international card withdrawals. Night markets and small eateries still run largely on cash, so the store ATM is where most visitors refill their wallet.

How to pay in Taiwan: cash, EasyCard, cards and mobile payments

Food, coffee and somewhere to sit

The hot counter by the till is where the cheap food is. Every 7-ELEVEN keeps a pot of tea eggs (茶葉蛋) steeped with Assam black tea, both big chains sell hot sweet potatoes (7-ELEVEN's 現蒸地瓜, FamilyMart's 夯番薯), and 7-ELEVEN's self-service hot food includes oden (關東煮). Rice balls, sandwiches, bento boxes and noodle dishes go to the till, where the cashier asks whether to heat them; say yes and wait a minute by the microwave. Many stores have a window counter or a few tables, so you can eat on the spot and then sort your rubbish into the store's labelled bins.

Coffee is the other staple: CITY CAFE at 7-ELEVEN, Let's Café at FamilyMart. Bring your own cup, because chain convenience stores must charge at least NT$5 less when you do; the saving is posted by the counter as 自備飲料杯省＿元. In the evening, look for discounted fresh food: FamilyMart's 友善食光 scheme takes 30% off food that expires at midnight from 17:00, and the till applies the price even when the sticker is missing. 7-ELEVEN runs its own near-expiry label, i珍食.

Restrooms, Wi-Fi, printing and trash

• Restrooms: 7-ELEVEN says some of its stores have free restrooms. If you cannot see a sign, ask 可以借廁所嗎 (kě yǐ jiè cè suǒ ma, may I use the toilet?); staff will point you to it or tell you there is none.
• Wi-Fi: FamilyMart's free Fami-WiFi needs no sign-up and runs 30 minutes per session with no limit on sessions, in every branch except a few special locations. Connect, accept the terms page and browse.
• Printing: email an attachment to ibon@ibon.com.tw and you get a pickup code, valid for 72 hours, to print at any 7-ELEVEN; FamilyMart's version is an upload on the FamiPort cloud printing site that returns a print code. An A4 page costs NT$3 in black and white or NT$10 in colour at both, and ibon prints a 4x6 photo for NT$6.
• Trash: public bins are scarce, so carry wrappers and bottles until the next store and use its sorted bins. Leave household rubbish at your accommodation, and never on the street: littering is fined from NT$1,200 under the Waste Disposal Act.

Your receipt is a lottery ticket

Every purchase comes with a uniform invoice (統一發票), and its eight-digit number goes into a government draw held on the 25th of every odd month for the previous two months. Match the last three digits of a first-prize number and you win NT$200, the last four win NT$1,000, and the special prize of NT$10 million needs all eight digits of its own number. Prizes can be claimed from the 6th of the month after the draw for three months, so receipts from September or October 2026 are drawn on 25 November 2026 and paid from 6 December 2026 to 5 March 2027. 7-ELEVEN, FamilyMart, Hi-Life and OK pay the NT$200 and NT$1,000 prizes: bring the original receipt, since a photo on your phone does not count, plus your passport, and ask for cash between 09:00 and 23:00. 7-ELEVEN deducts NT$4 stamp duty from a NT$1,000 prize and lets you check receipts at ibon from 18:00 on the 28th. Bigger prizes are paid at designated banks.

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